Terms and Conditions

Last updated: January 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Chrono Curiosity website and services. Chrono Curiosity is a trading style of Pinnacle UK Trading Ltd, a company registered in the United Kingdom (Company Registration: SC802873).

Company Details:

  • Trading Name: Chrono Curiosity
  • Company: Pinnacle UK Trading Ltd
  • Registration: SC802873
  • Address: 6th Floor Gordon Chambers, 90 Mitchell Street, Glasgow, United Kingdom, G1 3NQ
  • Contact: info@therolexlab.com

2. About Our Services

Chrono Curiosity, incorporated in 2024, specializes in the supply of premium Rolex parts and components, including:

  • Genuine Rolex replacement parts sourced through authorized channels
  • Professionally refurbished dials
  • High-quality aftermarket service parts
  • Genuine used service parts and dials
  • Authentic bracelet links and components
  • Parts authentication and verification services

3. Product Authenticity

We are committed to transparency regarding our products:

  • Genuine Parts: Sourced through authorized channels and clearly marked as authentic Rolex components
  • Refurbished Parts: Professionally restored components with full disclosure of work performed
  • Aftermarket Parts: High-quality replacement parts clearly identified as non-genuine
  • Used Parts: Previously used genuine components with condition clearly described

4. Ordering and Payment

  • All orders are subject to acceptance by Chrono Curiosity
  • Prices are quoted in GBP and subject to change without notice
  • Payment is required in full before dispatch
  • We reserve the right to cancel orders if payment cannot be processed

5. Shipping and Delivery

  • We ship worldwide from our UK base
  • Shipping costs are calculated at checkout
  • Delivery times vary by destination and shipping method
  • Risk of loss passes to the buyer upon dispatch
  • International buyers are responsible for customs duties and taxes

6. Returns and Refunds

  • Returns must be initiated within 14 days of receipt
  • Items must be returned in original condition
  • Buyer is responsible for return shipping costs
  • Refunds will be processed within 14 days of receiving returned items
  • Custom or modified items may not be returnable

7. Warranties and Disclaimers

  • Genuine parts are covered by standard manufacturer warranties where applicable
  • Refurbished parts carry a 90-day warranty against defects
  • We do not warrant compatibility with specific watch models
  • Installation is at buyer's own risk

8. Limitation of Liability

Chrono Curiosity's liability is limited to the purchase price of the item. We are not liable for:

  • Consequential or indirect damages
  • Loss of use or enjoyment
  • Damage caused by improper installation
  • Damage to timepieces during service

9. Intellectual Property

All content on this website is protected by copyright and trademark laws. Rolex is a registered trademark of Rolex SA.

10. Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom.

11. Contact Information

For questions about these Terms, please contact us at info@therolexlab.com.