Privacy Policy
Last updated: January 2025
1. Introduction
This Privacy Policy explains how Chrono Curiosity collects, uses, and protects your personal information. Chrono Curiosity is a trading style of Pinnacle UK Trading Ltd, a company registered in the United Kingdom.
Company Details:
- Trading Name: Chrono Curiosity
- Company: Pinnacle UK Trading Ltd
- Registration: SC802873
- ICO Registration: ZB934670
- Address: 6th Floor Gordon Chambers, 90 Mitchell Street, Glasgow, United Kingdom, G1 3NQ
- Contact: info@therolexlab.com
2. Information We Collect
2.1 Personal Information
When you contact us or make enquiries, we may collect:
- Name and contact details
- Email address
- Shipping address for orders
- Payment information (processed securely through third parties)
- Communication preferences
2.2 Website Usage Data
We collect non-personal information including:
- Browser type and version
- Pages visited on our website
- Time spent on pages
- Referring websites
- Device and screen information
2.3 Cookies
Our website uses cookies to:
- Improve user experience
- Analyze website performance
- Remember your preferences
- Ensure website security
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer service and support
- Send updates about your orders
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Shipping carriers for order fulfillment
- Payment processors for transaction processing
- Legal authorities when required by law
- Service providers who assist our business operations
5. Data Protection
We implement appropriate security measures to protect your personal information:
- Secure data transmission using SSL encryption
- Limited access to personal information
- Regular security assessments
- Secure storage of customer data
- Staff training on data protection
6. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent
7. Data Retention
We retain personal information only as long as necessary for:
- Providing our services
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
8. International Transfers
As we ship worldwide, your information may be transferred to countries outside the UK. We ensure adequate protection through:
- Adequacy decisions
- Standard contractual clauses
- Appropriate safeguards
9. Third-Party Links
Our website may contain links to third-party websites (such as eBay). We are not responsible for their privacy practices. Please review their privacy policies separately.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: info@therolexlab.com
Address: 6th Floor Gordon Chambers, 90 Mitchell Street, Glasgow, United Kingdom, G1 3NQ
13. Regulatory Information
This privacy policy complies with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
ICO Registration Number: ZB934670