Contact

The quickest way to reach us is by email — we typically respond within 24 hours, often the same business day.

General enquiries

Email — info@therolexlab.com

Include the SKU number (if you're asking about a listed part) or the Rolex reference number you're working with (if you're sourcing). Photos are welcome.

Trade and volume enquiries

Independent watchmakers, repair shops, and trade buyers: please mention "trade enquiry" in the subject line. We will respond with our trade rate card and current stock priorities.

Authenticity verification before purchase

If you would like additional authentication detail on a Factory Genuine listing — hallmark photos, weight confirmation, provenance — email info@therolexlab.com with the SKU and your question. We are happy to share before you buy. If we cannot stand behind a part's tier, we will say so.

Buying through other channels

  • eBay — Our eBay shop (long-running feedback record)
  • Chrono24 — Active listings via the world's largest watch marketplace

Where we are based

Pinnacle UK Trading Ltd, trading as Chrono Curiosity 6th Floor Gordon Chambers 90 Mitchell Street Glasgow, United Kingdom G1 3NQ

Company registration: SC802873 ICO registration: ZB934670

What happens after you email

  1. We acknowledge receipt within 24 hours.
  2. If you're asking about a listed SKU, we confirm stock and shipping window.
  3. If you're sourcing a specific reference, we check our network and respond with availability, price, and lead time.
  4. We invoice (or you complete checkout) and ship — typically same business day for UK orders placed before 3pm.

Response times

Enquiry type Typical response
Stock check on a listed SKU Same business day
Sourcing request 24–48 hours
Trade rate card 24 hours
Authenticity question 24 hours
International / customs 24–48 hours